Player support

How can we help?

If something does not feel right, these quick steps solve most issues.

01

Playing the game

Drag a tile from the tray onto the pale board. Every pale cell must be filled, with no pieces overlapping.

  • Rotate turns the selected tile by 90 degrees.
  • Hint highlights a useful next move.
  • Auto Place places one tile correctly for you.
  • Undo and Restart let you try another approach without pressure.
02

Troubleshooting

  1. Close Tile Atelier completely, then open it again.
  2. Restart your iPhone.
  3. Open the App Store or TestFlight and install the latest available version.
  4. Make sure your iPhone is running a current version of iOS.

If the issue remains, contact us and include a screenshot when possible.

03

Your progress

Your level progress and settings are stored only on your device. Deleting the app may permanently remove that progress.

04

Contact us

Email us with your iPhone model, iOS version, game version, and a short description of the issue.

apps@ralphler-trade.comWe aim to reply within three business days.